• Something's not right, but what?

  Is your browser running slower than usual, or are some pages not loading correctly? These are common signs that it might be time to clear your browser’s cache and cookies. Over time, browsers store temporary files and outdated data (known as cache), which can lead to issues loading websites. Clearing your cache and cookies can often resolve these problems and improve your browsing experience.  Instructions for clearing the cache Below you can find detailed instructions for: FirefPopular

• Trouble Opening PDF Files? Here's How to Fix It

  Each module comes with one or more PDF files that are conveniently placed either as buttons underneath the lesson viewer or as clickable links toward the bottom of the page. These may include module content, handouts, or certificates. Plus, there are lots of other useful materials throughout your course lessons that may also be saved as PDF files.  To open these files, you’ll need a PDF reader installed on your device. The most commonly used one is Adobe Acrobat Reader, which is free to downloaFew readers

• Forgot your username or password?

  Passwords are automatically generated by the system. Don't worry, if you've lost yours you can reset the password yourself. It's very easy. This is how it works: Go to the reset password link If you forgot your username, simply type your email address instead* An email will be sent to you with a new password, plusFew readers

• Do you have the latest browser?

  Do you have the latest browser?  To ensure the best experience when accessing your learning dashboard, quizzes, modules, and certificates, we strongly recommend using Firefox or Chrome as your default browser for accessing your course.  Visit this website (external link) to to check which browser version is the most up-to-date.      Why Use the Latest Version?  An up-to-date browser:  Ensures faster load times  Keeps your data more secure  Helps ourFew readers

• Do I have the right browser?

  To enjoy the best possible learning experience, we recommend using Chrome or Firefox as your default browser. Visit this website (opens an external link in a new window) to see the latest browsers and their versions. Please note that The Health Sciences Academy is browser-independent and all major browsers should work: Chrome, Safari, Microsoft Edge, Firefox. Older versions of these browsers may not support all the interactive features on our site, so it'Few readers

• How good is the technology? How fast is your site?

  Super, super, super quick! All documents are cached by something called a ‘Content Delivery Network' (CDN) which ensures that files are cached and served all over the world as rapidly as companies like Microsoft or Google do! Result: an ultra-smooth learning experience!Few readers

• Which devices are supported?

  We have tested our students' learning experience on the following devices with numerous browsers: Windows – all browsers including Firefox, Chrome, Internet Explorer, Opera and Safari Mac – all browsers including Safari Android tablet (Samsung or Google branded for example) Explorer (built in) – perfect Chrome – perfect Opera (full, not mini) – perfect Firefox – perfect Android phone (tested with HTC One) Explorer – perfect Apple iPad, including the latest AirFew readers