Articles on: Technical Issues

Something's not right, but what?

Is your browser running slower than usual, or are some pages not loading correctly? These are common signs that it might be time to clear your browser’s cache and cookies. Over time, browsers store temporary files and outdated data (known as cache), which can lead to issues loading websites. Clearing your cache and cookies can often resolve these problems and improve your browsing experience. 


Instructions for clearing the cache


Below you can find detailed instructions for:

  • Firefox
  • Chrome
  • Microsoft Edge
  • Opera
  • Safari


If your browser is not in this list, try this page (external link, opens in new window).


Note: if the below instructions did not work for you, try also clearing your cookies.


Firefox


  1. At the top of the Firefox window, click ☰ Menu, go over to the History menu and select Clear Recent History. You can also use combination CTRL+SHIFT+DELETE. 
  2. Select how much history you want to clear: 

 

  • Click the drop-down menu next to Time range to clear to choose Everything. 
  • Next, click the arrow next to Details to select exactly what information will get cleared. 


  1. Click Clear Now, then press Ctrl + F5 to force-refresh the page.  



Chrome


  1. At the top of the Chrome window, click ⋮ Menu, go over the History menu and select Delete Browsing Data, or press Ctrl + Shift + Delete. 
  2. In the dialog box, go to the Advanced tab. 
  3. Under the time range, select All time, check Cached images and files, uncheck all others. 
  4. Click Delete data.  


You can also go directly to this page:👉 chrome://settings/clearBrowserData 




Microsoft Edge


  1. Click the ⋮ Menu in the top-right corner, then select Settings. 
  2. In the left-hand menu, click Privacy, search, and services. 
  3. Scroll down to the Clear browsing data section and click Choose what to clear. 
  4. In the pop-up window: 
  • Set the Time range to All time (or your preferred range). 
  • Check Cached images and files. 
  • (Optional) Check or uncheck other data types as needed. 
  1.  Click Clear now. 

 

You can also go directly to this page:👉 edge://settings/clearBrowserData 




Opera


  1. Click O Menu in the top-left corner, then select Settings. 
  2. Select Privacy & security  then click on Delete browsing data. 
  3. In the dialog box, go to the Advanced tab. 
  4. Choose All time, check Cached images and files, then click Delete data.  

 

You can also go directly to this page:👉 opera://settings/clearBrowserData 




Safari


  1. Go to Safari → Preferences → Advanced tab. 
  2. Enable Show Develop menu in menu bar. 
  3. In the top menu, click Develop → Empty Caches. 
  4. To clear cookies: go to Safari → Preferences → Privacy → Manage Website Data, then Remove All.  








Step 2: Clear Cookies (If Issues Persist) 

Clearing cookies can fix login problems and syncing errors between your browser and our server. Note: this will log you out of websites. 

 

When That Doesn’t Help 

  • Try an alternate browser or device (e.g., switch from Safari to Chrome on iPhone or Android)  
  • Use private/incognito mode, which starts with a fresh session (no cache or cookies). 
  • Check your internet connection, or disable browser extensions and ad-blockers temporarily. 
  • Restart your browser/device, sometimes a full reset clears lingering issues. 



Note: bear in mind that when you clear your cookies, that you'll be instantly logged out of any sites you were logged into with your browser. Simply log in again, and continue as you were.

Updated on: 09/07/2025

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