Question 1

Something's not right, but what?

Accepted Answer

Sometimes, internet browsers accumulate data over time (also called “cache”) and this eventually could cause issues. Depending on which browser you're using, you may try the following.

Instructions for clearing the cache

Below you can find detailed instructions for:

Firefox
Chrome
Internet Explorer
Opera
Safari

If your browser is not in this list, try this page (external link, opens in new window).

| Note: if the below instructions did not work for you, try also clearing your cookies.

Firefox

At the top of the Firefox window, click the Firefox button, go over to the History menu and select Clear Recent History. You can also use the combination CTRL+SHIFT+DELETE.
Select how much history you want to clear:

Click the drop-down menu next to Time range to clear to choose Everything.
Next, click the arrow next to Details to select exactly what information will get cleared.
Choose Cache only (the rest is not required for this procedure)

Click the Clear Now button.
Force a refresh of the page with CTRL-F5.

Chrome

Click the Chrome on the browser toolbar.
Select Tools.
Select Clear browsing data.
In the dialogue that appears (if it doesn’t or you can’t find it, try the combination CTRL+SHIFT+DELETE), select the tickboxes for the types of information that you want to remove.
Use the menu at the top to select the amount of dat

Question 2

Where can I register for the free Starter Nutrition course?

Accepted Answer

Click here to register for our Starter Nutrition course (it's free!)

If you already have an account, simply log in here to access your training.

Question 3

How long does each course take?

Accepted Answer

You can start, pause and finish whenever it suits you!

You’re fully in charge and our teaching method works around your schedule
There are no deadlines and your course does not expire
Average completion rate: 2-3 months

Certifications can take between 60-90 study hours.

The length of your study depends on:

Your background, experience and existing knowledge
How much time you want to devote. Whether you can free up 1 hour per week or binge-study for 10 hours per day, it’s all possible!
How much time you’ll end up spending in the underlying scientific research and links you find in your course

Our students can get quite immersed in and “addicted” to the content, so the average completion time is between 2 and 3 months.

However, you may finish quicker or just take it a bit slower – especially if you’ve got other commitments like work, other studies etc. It's entirely up to you.

Question 4

Where is my course?

Accepted Answer

This is for paid members only. Click here if you are looking for the Free Starter Nutrition Course.

Step-by-step instructions to get you going

Go to Training and log in (if you're not already logged in)

Click on 'start training' or 'continue training' under your course

You are now on the page with your modules. Scroll down to explore. Remember, this is not your course content; this is your course structure!

Scroll down to your first module.

Click on the 'start training' button to open your first module

Congratulations, you're now you're inside your course!

Scroll down to reveal the entire page with all course content

Once you've completed the above steps, you're all set. You're welcome to read on because we've prepared a little tour for you so you can see what is what.

A tour around your modules!

You might find that there is a lot, and that's true, so we'll break things down bit by bit for you.

Overview

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Question 5

What is included in the training and what isn't?

Accepted Answer

All of our certifications include the following online materials:

You can see an overview on our Getting Started pages here.

These extras are entirely optional and not required to complete your course. They include:

A full printed pack including UK and worldwide delivery by courier
Professional add-on module for additional professional registration, CPD evidence and enhanced certificate
Detailed Academic Transcript with credit hours (for Advisory courses only)
The Health Sciences Academy Clinic Toolkits™ (automated, intelligent forms for your practice)
We also have over 60 Continuing Education trainings [in our THSA Lab](https:

Question 6

Can you help me spread payments?

Accepted Answer

Yes! We can help you spread payments and we can arrange a custom plan based on your budget.

Kindly note that:

Plans act like a debt - you are required to complete all payments. We will not register your debt publicly.
While we will do our best, we cannot promise to work with every budget
You can spread instalments with our Clinical Nutrition Program or with our standalone certifications

| Please discuss your needs with our team, either via email, live chat, or by scheduling a 1:1 online meeting.

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