> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.thehealthsciencesacademy.org/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Something's not right, but what?

Is your browser running slower than usual, or are some pages not loading correctly? These are common signs that it might be time to clear your browser’s cache and cookies. Over time, browsers store temporary files and outdated data (known as ***cache)****,* which can lead to issues loading websites. Clearing your cache and cookies can often resolve these problems and improve your browsing experience. 

**Instructions for clearing the cache**

Below you can find detailed instructions for:
* Firefox
* Chrome
* Microsoft Edge
* Opera
* Safari

If your browser is not in this list, try [this page](https://www.wikihow.com/Clear-Your-Browser's-Cache) (external link, opens in new window).

| Note: if the below instructions did not work for you, try also clearing your cookies.

### Firefox

1. At the top of the Firefox window, click **☰ Menu**, go over to the **History** menu and select **Clear Recent History**. You can also use combination **CTRL+SHIFT+DELETE**. 
2. Select how much history you want to clear: 
 
* Click the drop-down menu next to **Time range to clear** to choose **Everything**. 
* Next, click the arrow next to **Details** to select exactly what information will get cleared. 

3. Click **Clear Now**, then press **Ctrl + F5** to force-refresh the page.  

![](https://storage.crisp.chat/users/helpdesk/website/-/a/c/2/8/ac289355bd965800/image_1836h50.png)

### Chrome

1. At the top of the Chrome window, click **⋮ Menu**, go over the **History** menu and select **Delete Browsing Data**, or press **Ctrl + Shift + Delete**. 
2. In the dialog box, go to the **Advanced** tab. 
3. Under the time range, select **All time**, check **Cached images and files**, uncheck all others. 
4. Click **Delete data**.  

You can also go directly to this page:👉 [**__chrome://settings/clearBrowserData__**](https://edge//settings/clearBrowserData) 

![](https://storage.crisp.chat/users/helpdesk/website/-/a/c/2/8/ac289355bd965800/image_x8v28c.png)


### Microsoft Edge

1. Click the **⋮ Menu** in the top-right corner, then select **Settings.** 
2. In the left-hand menu, click **Privacy, search, and services**. 
3. Scroll down to the **Clear browsing data** section and click **Choose what to clear**. 
4. In the pop-up window: 
* Set the **Time range** to **All time** (or your preferred range). 
* Check **Cached images and files**. 
* (Optional) Check or uncheck other data types as needed. 
5.  Click **Clear now**. 
 
You can also go directly to this page:👉 [**__edge://settings/clearBrowserData__**](https://edge//settings/clearBrowserData) 

![](https://storage.crisp.chat/users/helpdesk/website/-/a/c/2/8/ac289355bd965800/image_dvdum9.png)


### Opera

1. Click **O Menu** in the top-left corner, then select **Settings.** 
2. Select **Privacy & security**  then click on **Delete browsing data.** 
3. In the dialog box, go to the **Advanced** tab. 
4. Choose **All time**, check **Cached images and files**, then click **Delete data**.  
 
You can also go directly to this page:👉 [**__opera://settings/clearBrowserData__**](https://edge//settings/clearBrowserData) 

![](https://storage.crisp.chat/users/helpdesk/website/-/a/c/2/8/ac289355bd965800/image_116uz04.png)


### Safari

1. Go to **Safari** → **Preferences** → **Advanced** tab. 
2. Enable **Show Develop menu in menu bar**. 
3. In the top menu, click **Develop** → **Empty Caches**. 
4. To clear cookies: go to **Safari** → **Preferences** → **Privacy** → **Manage Website Data**, then **Remove All**.  

![](https://storage.crisp.chat/users/helpdesk/website/ac289355bd965800/safari-1_xzjlu8.png)


![](https://storage.crisp.chat/users/helpdesk/website/ac289355bd965800/file-47yhx09jrf_wobj1t.png)

![](https://storage.crisp.chat/users/helpdesk/website/ac289355bd965800/cache_bzlpcm.gif)


![](https://storage.crisp.chat/users/helpdesk/website/ac289355bd965800/empty-cache_pbzltw.png)

**Step 2: Clear Cookies (If Issues Persist)** 
Clearing cookies can fix login problems and syncing errors between your browser and our server. **Note:** this will log you out of websites. 
 
**When That Doesn’t Help** 
* **Try an alternate browser or device** (e.g., switch from Safari to Chrome on iPhone or Android)  
* **Use private/incognito mode**, which starts with a fresh session (no cache or cookies). 
* **Check your internet connection**, or disable browser extensions and ad-blockers temporarily. 
* **Restart your browser/device**, sometimes a full reset clears lingering issues. 


||| Note: bear in mind that when you clear your cookies, that you'll be instantly logged out of any sites you were logged into with your browser. Simply log in again, and continue as you were.